We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via our live chat, submitting a request to our customer support request form, or sending us an email to support@jessesbarbershop.com. Please note that returns will need to be sent to the following address:
Jesse’s Barbershop
Attn: Returns
414 N State College Blvd Suite A
Anaheim, CA 92806
United States
If your return is accepted, we’ll send you a return shipping label or reimburse you for the cost if you pay for return shipping. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us using the methods provided on our customer support page.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please inspect your order upon receipt for any defects, damages, or if you receive the wrong item, and email us at support@jessesbarbershop.com with your order number and a photo of the item’s condition so that we may evaluate the issue. Please allow 2 days to address your issue and process your refund or send you a replacement of the damaged item.